Returns and Exchanges
Damaged or Defective Products
If your product arrives damaged
due to manufacturing defects we will fix or replace your product at no
cost to you. If your product is damaged or defective, please contact us
within 3 business days of receiving the product. Packages should be
returned to our location or our supplier's warehouses.
If your product arrives damaged due to a shipping company's mishandling,
your shipment is insured by that carrier and we will do our best to
expedite the claim and rectify the situation. While we will strive to
help our clients in any way possible, we do not necessarily accept any
expedited shipping charges incurred in shipping out replacement products
Many of our products carry lifetime warranties against manufacturing
defects and almost all carry at least a limited one year warranty.
Please check the product description of the specific product for more
detailed information about the returns policy and/or warranty
information for that product.
Other Returns and Exchanges
There is a 15% restocking fee for returned items that are not damaged.
Customer is responsible for all shipping costs and the restocking fee
unless the product is damaged or defective. Please contact us within 7
days if you intend to return any item to our store. Many of our items
are not eligible for this returns policy, such as custom-printed
graphics or made-to-order exhibits. Items returned to us after 7 days
will not be accepted.