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Happy Bear (Fremont, CA)

Digital Printing Service


	MSN: happybearonline@hotmail.com
	Yahoo!: happybearservice@yahoo.com

Feel free to ask us questions, or require a price quotation. We will reply as soon as possible.

Full Name:

E-mail Address: (Reply and quotation will be sent back to this address)

Product:

Enquiry:

Frequently Asked Questions:

4	Order & Payment

4	Artwork

• How to place an order?

• How to upload the artwork

• What methods of payment do you accept?

• What type of artwork do you accept?

• Can I get a proof before placing an order?

• Can you design the artwork for me?

• Do you offer volume discounts?

• Artwork need to be confirmed before ordering?

4	Shipment

4	Additional Support

• Turnaround time and shipping method?

• Live Help Customer Service

• If a tracking number available?

• Do you ship outside USA, and what's extra shipping?

4	Order & Payment

	• How to place an order?
	Step 1: Please select a product and place the order online directly or fill the contact form to send the order. Step 2: Send us artwork. We will check the artwork quality, dimension, etc for you. Step3: When artwork is confirmed, we will send you an official invoice. When we receive payment, tracking number normally will be available in 24-48 hours based on the job.
	• What methods of payment do you accept?
	We accepts Money order, check, Visa, Mastercard, Discover and American Express and paypal.

	• Can I get a proof before placing an order?
	Yes, we can print a physical sample, based on the material you preferred with your own artwork. Customers can preview the printing quality and color before final order. This service is $15 and turnaround time 3-4 days.

	• Do you offer volume discounts?
	Yes, we consider the job size when we you request a custom quote for your project. Normally the order over $1000 will get around %8 discount, or free shipping. Please send the discount request to service@happybearonline.com.

4	Shipment
	• Turnaround time and shipping method?
	Normally turnaround time is 3-5 days, by FedEx Express. Or 3-7 days by FedEx Ground. Rush job can be 3 days.

	• If a tracking number available?
	Yes, Tracking number is normally available in 24-48 hours.

	• Do you ship outside USA, and what's extra shipping?
	Yes, we ship to outside United States. Normally ship to Australia, Canada, Europe will be no additional shipping costs, if the products are sent from Beijing office directly. Others countries please contact us first.

4	Artwork
	• How to upload the artwork
	Please check FTP upload information here: www.happybearonline.com/catalog/artwork.php . Or if the artwork is under 10M, you can send as a email attachment to service@happybearonline.com.

	• What type of artwork do you accept?
	We accept artwork in Adobe Photoshop, Adobe Illustrator , CorelDraw , (PDF, PSD, AI, EPS, etc) or TIFF format (no lower than 72DPI, 100 or 150 DPI is preferred).

	• Can you design the artwork for me?
	Yes, we have lots of experience for tradeshow designing. Please contact us and you also can send us your logo, photos, texts if you wish to use them on the artwork. You can find more information on our design support page.

	• Artwork need to be confirmed before ordering?
	It's better to confirm artwork quality, dimension to reach the requirement to secure the satisfied printing result. So confirming the artwork before clients send the payment or place the final order is required.